Exchange & Returns

Exchange Policy 

Shoes & T-shirts

Flatheads shoes and t-shirts are eligible for exchange if the product is unused, undamaged, clean and with the tag and box, all within 7 days of delivery. Items bought on Clearance Sale discount are not eligible for exchange. Exchange is applicable only for sizing and fit issues. Please email us on rescue@flatheads.in with your order ID to initiate the exchange.

Shoe Cleaner & Face Mask

Helios Super Sneaker Cleaner and Flatheads KN95 Face Masks are not eligible for exchange/return.

Return Policy

Flatheads shoes and t-shirts are eligible for return if the product is unused, undamaged, clean and with the tag and box, all within 7 days of delivery. Items bought on Clearance Sale discount are not eligible for returns. 

Refund Policy

Refunds for returned items will be initiated once the item passes our quality check. This will typically be within a week from date of return pickup.

For COD orders refunds will be provided via store credit equivalent to the total order value. We cannot refund the amount by any other method, such as UPI or bank transfer. Shipping fee for COD order is non-refundable.

Shipping Policy

We deliver everywhere across India except containment zones.

Delivery happens in 2-5 days from date of order, depending on your location. We dispatch orders within 24 hours. Orders placed on Friday post 2 p.m, are dispatched on following Monday or the next working day.

Delivery timelines:

  • Metros 2-4 days
  • Other cities 4-5 days