Exchange & Returns
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Shoes & T-shirts
Flatheads shoes and t-shirts are eligible for exchange if the product is unused, undamaged, clean and with the tag and box, all within 7 days of delivery. Items bought on Clearance Sale discount are not eligible for exchange. Exchange is applicable only for sizing and fit issues.
Shoe Cleaner & Face Mask
Helios Super Sneaker Cleaner and Flatheads KN95 Face Masks are not eligible for exchange/return.
Flatheads shoes and t-shirts are eligible for return if the product is unused, undamaged, clean and with the tag and box, all within 7 days of delivery. Items bought on Clearance Sale discount are not eligible for returns.
Refunds for returned items will be initiated once the item passes our quality check. This will typically be within a week from date of return pickup.
For COD orders refunds will be provided via store credit equivalent to the total order value. We cannot refund the amount by any other method, such as UPI or bank transfer. Shipping fee for COD order is non-refundable.
We deliver everywhere across India except containment zones.
Delivery happens in 2-5 days from date of order, depending on your location. We dispatch orders within 24 hours. Orders placed on Friday post 2 p.m, are dispatched on following Monday or the next working day.
- Metros 2-4 days
- Other cities 4-5 days