Exchange & Returns | Flatheads

Exchange Policy

Face Mask

Flatheads KN95 Face Masks are not eligible for exchange/return for hygiene and safety reasons.

Shoes

Flatheads shoes are eligible for exchange if the shoes are unused, undamaged, clean and with the tag and box, all within 7 days of receiving your shoes. Exchange is applicable only for sizing and fit issues. Please email us on rescue@flatheads.in with your order ID to initiate the exchange.

Return Policy

Flatheads shoes are eligible for return if the shoes are unused, undamaged, clean and with the tag and box, all within 7 days of receiving your shoes.

Refund Policy

Refunds for returned items will initiated once the item passes our quality check. This will typically be within a week from date of return pickup.

For COD orders refunds will be provided via store credit equivalent to the total order value. We cannot refund the amount by any other method, such as UPI or bank transfer.