CRED FAQ

How To Use Your Gift Card

- Select the items you wish to purchase and add them to your cart.

- Proceed to Checkout

- Enter the Code you received on your gift card in the 'Apply Promo Code' section

- Pay the remaining amount using one of the payment options and complete your purchase

- You will receive an email with the confirmation of your order!

 

FAQ

Is this gift card valid only on a specific link?

- This gift card is valid site wide

 Is this gift card valid only on specific products?

- This gift card is valid on all products

Are there any shipping charges?

- No shipping charges

 What is the expected delivery timeline (eg the order will be delivered in 5-7 days)

- 3-5 days from date of order

 What is your customer care email/phone number/link

- Email ID: rescues@flatheads.in, Customer Helpline number: +917760703591

 Any other important conditions (eg: not valid on COD, not valid on specific outlets)

- COD is not a valid payment option

 What is the exchange policy?

- Flatheads are eligible for exchange if the shoes are unused, undamaged, clean and with the tag and box, all within 7 days of receiving your shoes. Exchange is applicable only for sizing and fit issues. Please email us on rescue@flatheads.in with your order ID to initiate the exchange.

 What is the return policy?

- Flatheads are eligible for return if the shoes are unused, undamaged, clean and with the tag and box, all within 7 days of receiving your shoes. Please email us on rescue@flatheads.in with your order ID to initiate the return.

 

Please note, we add following standard TnCs on all rewards:

- This gift card  is one-time use only

- This gift card cannot be exchanged for cash

- This gift card  is valid only once per user

- The products purchased will be delivered within 3-5 days from date of order

- Cash on delivery is not valid on the usage of this gift card 

- Flatheads are eligible for exchange if the shoes are unused, undamaged, clean and with the tag and box, all within 7 days of receiving your shoes. exchange is applicable only for sizing and fit issues. please send an e-mail on rescue@flatheads.in with your order ID to initiate the exchange. Please note that the KN95 masks bought on Flatheads.in are not eligible for return.

- If the price of the Flatheads product is higher than the amount of the Gift Card, the customer to pay remaining amount (Equal to Product Price - Gift Card Value) on the Flatheads site during checkout.

- If the amount of the Flatheads product is lower than that of the Gift Card, the remaining amount will still remain on the Gift Card, and stay valid for the next purchase on Flatheads.in.

- To receive communication of the remaining amount, please mail orders@flatheads.in

- This gift card is valid till 11th September 2020.